FREQUENTLY ASKED QUESTIONS (FAQ)

A: We do not have a shampoo with ingredients that are able to cure the scalp of dandruff. These shampoos are specially formulated and are usually found in pharmacies. If you have severe dandruff and want to properly treat it, we recommend speaking to your local pharmacy.
If you still want to try SOLIDU shampoo, try GRANDMA SAID. This shampoo has nettle extract and tamanu oil, which are believed to be very nourishing and calming for the scalp.

A: At the moment, we have not yet tested our products on hair that has been treated with keratin or other similar treatments, therefore we can not confirm that the shampoos will be suitable for you.

A: We recommend you to give EXOTIC or PINK a try. They are both formulated for hair that isn‘t too oily or too dry, they are perfect for everyday care.
PINK is formulated with peony root extract, coconut, olive oils, vitamin E, and panthenol (provitamin B5), which perfectly nurture and protect your scalp and hair.
EXOTIC has vitamin E, coconut oil, mango, and cocoa butter and gently cleanses the scalp and hair, leaving it clean, conditioned, and volumized.

A: Sadly, no shampoo can treat hair falling out. Shampoo is designed to cleanse the scalp and hair. Hair falling out is related to changes in the body, such as malnutrition, stress, and many other unhealthy factors. If you still want to try SOLIDU shampoo, try GRANDMA SAID. This shampoo is very gentle and may suit your needs. It is made with organic nettle, which stimulates the scalp. GRANDMA SAID also has tamanu oil, which is loaded with fatty acids, antioxidants, and other ingredients that act as anti-inflammatory, moisturizing factors.

A: At the moment we have not created a product for sensitive scalp, but we are working on it – stay tuned!
Current SOLIDU products have essential oils in their ingredient lists, which might cause allergies for people that are prone to that. If you know that you are sensitive to certain cosmetic ingredients, we highly recommend you check the ingredients list that you can find under every product!

A: If you have dry hair but your scalp is not affected by dandruff, we would suggest you use GRANDMA SAID shampoo and follow up with one of our conditioners. This will ensure you are giving your scalp a good clean while also nourishing and protecting your hair.

A: If your hair tends to tangle easily, NO KNOTS conditioner is perfect for you!
NO KNOTS will easily detangle your hair, add softness, smoothness, and gloss, and will make it easy to brush out. It is loaded with mango butter, jojoba oil, and amino acids from natural silk.

A: We have not yet created a shampoo that is intended for chemically treated hair. Our best advice would be PINK shampoo – it is gentle and has a conditioning effect.
If your hair has been lightened chemically, we would advise you to avoid using GRANDMA SAID shampoo – it might affect your desired tone.

A: If you are used to using a liquid conditioner, ditch the water and make it solid! We have HAIR CANDY, enriched with argan oil and shea butter, and NO KNOTS, made of mango, cacao butter, jojoba oil, and silk amino acids.
Using a hair conditioner after shampooing makes the hair smoother, reduces frizz, helps makes brushing your hair easier, and overall makes it healthier, softer, and adds a lot of shine. Sounds like a dream!

A: PINK – This shampoo has ylang ylang essential oil and peony root extract, which creates a sweet, flowery scent.

EXOTIC – The scent represents its name and smells like a tropical holiday. To create this scent we used vanilla, citrus, patchouli, eucalyptus, and clary sage essential oils.

GRANDMA SAID – This shampoo has a deep pine tree and cedar smell and makes you feel like you‘re in a forest.

BALANCE – A fresh smell with rosemary and stimulating mint to invigorate the senses.

HAIR CANDY – Bright and sweet, just like candy! The smell is created with ylang-ylang, cedar, and grapefruit essential oils.

NO KNOTS – A very notable citrusy smell that is balanced out with the smell of mango butter. One sniff will lift your mood and put a smile on your face.

PURITY – Our black soap was made with tea tree oil, lemon, and cedar essential oils. All of this goodness gives of the smell that you find outside after the rain.

20 SECONDS – Clean and vital. It feels exciting and citrusy because of May Chang (litsea) essential oil but also calming due to lavender and bergamot essential oils.

IT‘S THYME – SOLIDU body butter is herbal and citrusy, which can smell relaxing and therapeutic.

A: IT‘S THYME is our body butter, which, of course, is solid! It contains cocoa, shea and murumuru butter, black cumin oil, and thyme essential oil. The solid form allows us to skip the plastic packaging altogether while retaining all the benefits of the superior oils contained within this bar. IT’S THYME is packed with only the best skin-loving natural oils and does not contain artificial (petroleum-based) humectants or fragrances.

A: All of our products are suitable for vegans with the exception of:

NO KNOTS conditioner – we use silk amino acids in this bar but we make sure that the silk comes from the silkworm‘s cocoons after they have grown up into moths and fly off to do moth things. While NO KNOTS cannot be considered vegan, it can be classified as vegetarian.

A: We care for animals. SOLIDU products are not tested on them!

A: We only use preservatives in our shampoos, conditioners, and body wash. Our soaps and body butter do not contain any preservatives.

Parabens are a type of preservative and you will not find them in our products. Instead, we use Benzyl Alcohol – a preservative that is approved by ECOCERT, COSMOS, and other organizations that guarantee environmentally friendly production and healthy processing.
Using preservatives in a few of our products ensures that they do not contain any harmful microorganisms, such as mold and bacteria. It also allows for the product to have longer expiration.

On the other hand, we can avoid using preservatives in our other products because soaps have an alkaline pH and our body butter is not made with water, which creates impossible environments for microorganisms to live in.

A: SOLIDU products do not contain SLS or SLES. SLS and SLES are strong detergents that are extracted from petroleum and there is a common misconception that SLS and SLES equal all sulfates. However, sulfates are an extremely broad group of substances that are quite common in the cosmetics industry. Sulfates help remove any oils, dead skin, and dirt build-up on the skin, leaving it fresh, clean, and unclogged. Therefore, in some SOLIDU products, we use Sodium Coco Sulfate and Behentrimonium Methosulfate.
Sodium Coco Sulfate is a gentle sulfate of natural origin, a mild alternative for SLS.
Behentrimonium Methosulfate is also of natural origin, is very gentle, and is broadly used for its emulsifying and conditioning properties.

If you really want to use shampoo without any sulfates, we suggest you choose either BALANCE or PINK. You can find the compositions for each SOLIDU product on their product pages.

A: 85-99.5% of SOLIDU ingredients are of natural origin. When formulating our products, we follow the research and recommendations that are given by ECOCERT, COSMOS, and other organizations.

A: SOLIDU products contain small amounts of RSPO certified (sustainably sourced) palm oil. Even though we only use RSPO oil, we would prefer going palm-free. However, in today‘s cosmetics industry almost all of the naturally-derived materials are at least partially derived from palm. We value transparency, so very soon you will be able to find the percentage of palm oil in each SOLIDU product on our website.

A: Natural essential oil mixtures are used for all but one of our products, the exception being our EXOTIC shampoo, which contains a very small amount (less than 0.1%) of allergen-free synthetic vanilla. Natural vanilla is a very rare and non-sustainable resource. The synthetic vanilla we use is also allergen-free. Both of these reasons have convinced us that the better alternative is the synthetic option.
If that is a deal-breaker for you, don‘t worry. You can choose any other SOLIDU shampoo and utilize just the essential oils. Find out more about our scents: HOW DO SOLIDU PRODUCTS SMELL?

A: Shampoos – 60-70 grams
Hair conditioners –55 grams
Soaps – 55-60 grams
Body butter – 50 grams
Body wash – 50 grams

All our products are highly concentrated, therefore they will last as long as your regular cosmetic products.

A: We offer free shipping to orders over $50 in value.

A: If your question is not here or if you have any suggestions, feel free to contact [email protected]. We try our best to answer as soon as possible!